Refund Policy For New Accounts (Hosting, Domain & Other Services)
We have a 30-day money back guarantee on all new hosting accounts. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees & bank/payment gateway charges. If you got a Free Domain with Hosting Plan, the domain registration fees would be deducted from the refunds.
Please note if your account has been suspended for abuse there will be no refund.
Setup fees are refundable for the following reasons only:
- The account order is cancelled prior to activation; or
- The domain name was not available from the InterNIC
Domain Registration Fees are non-refundable. But in exceptional cases like: when the payment is done and domain was not available, amount will be refunded after deducting bank & payment gateway fees.
No refunds are available after the 30th day or if the client has violated our TOS & Legal Agreements or if his/her account is suspended by the authorities for suspicious activities.
Additional services such as data transfer overages, disk space, pop accounts, domain registration fees, etc. are non-refundable.
All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
Domain name registrations are not refundable.
Refund Policy for Renewals
All Renewals of Hosting & domain registration, web hosting contracts are non refundable.
To cancel renewals:
- To cancel the hosting account you need to send us written confirmation 15 days before renewal.
- To cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account, to send us written confirmation 15 days before renewal.
It is important for users to contact DomainKing Support at least 10 to 15 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.
If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
Also see: Legal Agreements & Terms